Privacy Policy for Absolute Comfort Heating & Air Conditioning

Effective Date: December 28, 2023
Last Updated: September 1, 2026

Absolute Comfort Heating & Air Conditioning (“Absolute Comfort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, telephone communications, text messaging, and interactions related to our heating, cooling, indoor air quality, water heating, water treatment, and other home comfort services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you contact us, request service, schedule an appointment, request an estimate, submit a website form, enroll in a membership or maintenance plan, or otherwise interact with Absolute Comfort Heating & Air Conditioning, we may collect information including:

• Name

• Email address

• Telephone or mobile phone number

• Service address

• Billing information

• Information about your HVAC or home comfort equipment

• Appointment and service history

• Communications you have with us

• Any other information you voluntarily provide

Website and Log Data

When you visit our website, certain information may be collected automatically, including your Internet Protocol (IP) address, browser type, device information, pages visited, referring pages, and the date and time of your visit.

Cookies and Tracking Technologies

We may use cookies and similar technologies to understand how visitors use our website, improve website performance, measure advertising effectiveness, and provide a better user experience.

You may be able to disable or manage cookies through your browser settings.

How We Use Your Information

Providing and Maintaining Services

We may use the information we collect to:

• Respond to inquiries

• Schedule and confirm appointments

• Provide estimates

• Perform requested services

• Communicate regarding service appointments

• Provide customer support

• Administer memberships and maintenance plans

• Send service reminders

• Maintain customer and service records

• Improve our services and customer experience

Communications and Marketing

We may use your contact information to communicate with you regarding appointments, service updates, maintenance reminders, estimates, promotions, special offers, and other information related to Absolute Comfort Heating & Air Conditioning.

Where required by law, marketing communications will only be sent with the appropriate consent.

You may opt out of promotional communications at any time.

SMS/Text Messaging Privacy and Terms

When you provide your mobile telephone number and consent to receive text messages from Absolute Comfort Heating & Air Conditioning, we may send you SMS or MMS messages related to your interactions with our company.

Messages may include appointment confirmations and reminders, service notifications, technician arrival updates, estimate follow-ups, maintenance reminders, membership communications, customer service messages, and promotional or marketing offers when you have provided the appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Absolute Comfort Heating & Air Conditioning.

Message frequency may vary depending on your interactions with us.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message. After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed.

For assistance, reply HELP to a text message or contact Absolute Comfort Heating & Air Conditioning directly.

Wireless carriers are not liable for delayed or undelivered messages.

SMS Privacy

Absolute Comfort Heating & Air Conditioning does not sell or rent your mobile telephone number or SMS consent information.

Mobile information, including phone numbers and SMS consent/opt-in data, will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and providing services on our behalf. These service providers are permitted to use the information only as necessary to provide services to Absolute Comfort Heating & Air Conditioning and are required to protect the information appropriately.

SMS opt-in information and consent will not be sold, rented, or transferred to third parties for their independent marketing purposes.

Analytics

We may use third-party analytics and technology providers to help us understand website traffic, measure marketing performance, and improve our website and services.

These providers may collect information through cookies or similar technologies in accordance with their own privacy practices.

Disclosure of Your Information

We do not sell your personally identifiable information.

We may share information with trusted service providers that help us operate our website, manage customer communications, process transactions, provide requested services, conduct analytics, or otherwise operate our business.

These providers are expected to use personal information only for authorized business purposes and to maintain appropriate confidentiality and security protections.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or the public.

For clarity, SMS opt-in consent and mobile telephone numbers collected for SMS purposes are not shared with third parties or affiliates for their marketing or promotional purposes.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet, mobile network, or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request to review, update, or delete certain personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.

You may also opt out of promotional communications at any time.

For email marketing communications, follow the unsubscribe instructions included in the email.

For SMS communications, reply STOP to opt out.

Changes to This Privacy Policy

Absolute Comfort Heating & Air Conditioning may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this policy will be revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Absolute Comfort Heating & Air Conditioning